ATC TECHBRIDGE INC. GENERAL TERMS AND CONDITIONS FOR SERVICES - CANADA¶
These Terms apply when you are a Canadian customer who purchases Professional Services from ATC TechBridge Inc. (“ATC”). If we don’t agree on anything more specific in a Quotation or Statement of Work or other agreement, these Terms will apply. We update these Terms from time to time, and the most up-to-date version is always on our website at (link). This is version 202510 of our General Terms (English).
1. Quotations¶
Our quotations are valid for 30 days. If you don’t confirm by placing an order within that time, the quote expires.
2. Service Agreement¶
When ATC accepts your order, we have a binding agreement. We’ll deliver the services described in our quote, statement of work, and these Terms.
3. Changes¶
Changes to scope or pricing must be agreed in writing. If you ask for changes, we may charge for the time it takes to review and price them.
4. Adjustments¶
If the information you gave us changes (scope, requirements, missing resources, etc.), we may adjust price or timing.
5. Contractors¶
ATC may provide services through its own employees or through qualified contractors. If contractors are used, ATC remains fully responsible for their work, and for ensuring they are properly vetted, professional, and reliable.
6. Work Hours & Access¶
We normally work during business hours. If we work outside of business hours, we may charge an additional out-of-hours premium. We may invoice for partial progress. You’ll provide us safe, reasonable access to your facilities if needed.
7. Goods¶
If we also supply products, those are covered by our separate Terms of Sale. Services remain under these Terms.
8. Review Period¶
You have 5 business days after we finish a piece of work to tell us in writing about any problems. After that, the work is considered accepted, even if payment is still due.
9. Payment¶
You agree to pay the amounts in the quotation plus any out-of-pocket expenses (travel, meals, etc.). We invoice in Canadian dollars. Payment is due within 30 days. Late payments accrue 1.5% per month (18% annual) interest, and we may pause work until your account is up to date.
10. Taxes¶
Applicable HST/GST or other taxes are extra and your responsibility. We’ll show them on the invoice where required.
11. Ownership of Work¶
Anything we create as part of the services remains ATC’s intellectual property. Once you’ve paid in full, you get a non-exclusive right to use it for your internal business. ATC keeps all other rights.
12. Third-Party Rights¶
If you use third-party software or materials, it’s your responsibility to ensure you have the necessary licenses or rights.
13. Warranty¶
We warrant that our work will meet industry standards and be free of defects for 30 days after completion. This doesn’t cover changes you make beyond the agreed scope. If we investigate and find it’s not our defect, we’ll bill you at our standard rates. For third-party products, only the manufacturer’s warranty applies.
14. No Other Warranties¶
Other than what’s written here, ATC does not give any implied warranties (e.g., fitness for purpose).
15. Limitation of Liability¶
Our liability is limited to the amount you paid us for the work that caused the issue. We’re not liable for lost profits, indirect damages, or claims made more than one year after the work is done.
16. Confidentiality¶
We’ll both keep each other’s confidential information private. This includes all customer and personal data, which we’ll protect in line with privacy laws including PIPEDA and any provincial equivalents that apply. Our complete Privacy Policy is always available on our website at: (link).
17. Termination¶
This agreement ends when the work is done, by either of us giving 60 days’ notice, or if you breach and don’t fix it within 30 days (e.g., unpaid invoices). On termination, we’ll stop work and invoice for work done to date. Once paid, we’ll hand over deliverables you’re entitled to.
18. Indemnity¶
You agree to indemnify ATC against claims or costs that arise from your instructions, materials, or misuse of our work. Non-Solicitation You won’t hire or solicit ATC staff or contractors involved in your project during the engagement and for one year after, unless we give written consent. If you do, you’ll pay an amount equal to 12 months’ salary for that person. We consider this a genuine pre-estimate and not a penalty.
19. General¶
Force Majeure: Neither of us is liable for delays caused by things outside our control (natural disasters, strikes, power failures, etc.).\ Law: Ontario law applies, and Ontario courts have jurisdiction.\ Assignment: You can’t assign this agreement without our written consent.\ Language: This agreement is in English only.\ Entire Agreement: These Terms plus any referenced documents are the full agreement.\ Severability: If one clause is invalid, the rest still apply.\ Headings: Headings are for convenience only.\ Time: Time is of the essence.